Complaints ProcedureIf you have a complaint, concern, a suggestion or are unhappy about the service you have received from us, please let us know.
HOW TO COMPLAIN
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible- ideally within a matter of days or at most a few weeks. This will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint. You can contact us by phone on 01489 894496, email firstname.lastname@example.org or by letter to Dr Simon Smyth, Shield House, Brook Street, Bishops Waltham, Hampshire SO32 1AX.
WHAT WE WILL DO
We shall acknowledge your complaint or concern within two working days of receipt. We will investigate your complaint within ten working days. We shall then offer you an explanation and/or a meeting to discuss the complaint.
In investigating your complaint we shall aim to:
Establish the facts.
Make it possible for you to discuss the problem with those concerned, if you would like this.
Make sure you receive an apology, where this is appropriate.
Identify what we can do to make sure the problem doesn't happen again.
COMPLAINING ON BEHALF OF SOMEONE ELSE
If you are complaining on behalf of a patient, we would adhere to the rules of confidentiality.
We would therefore need the patient’s permission for you to act on their behalf.
COMPLAINING TO THE GENERAL DENTAL COUNCIL
If you are not satisfied with the outcome of your complaint or concern you are entitled to contact the General Dental Council who regulate dentists. They have a specific service dedicated to resolving complaints. Visit the Dental Complaints Service for more details.